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BugHerd: Gather Website Feedback Without the Long Email Chain

Have you ever had non-technical clients or team members give you feedback? It probably involved long email chains of back and forth messages and attachments. This much documentation is hard to manage, especially if you’re working with different clients.

Getting feedback and tracking issues on websites doesn’t have to be a pain anymore. BugHerd will simplify the way you collect and manage website feedback once and for all.

A tool that buys you time

It’ll save you communication time between your team and stakeholders by capturing technical information when feedback is provided. Tasks are pinned directly on the page to an element, complete with metadata like screenshots, CSS selector data, OS, and browser data. Any bugs and feedback you get will be easily replicable and actionable.

Get in on the sidebar action

BugHerd acts like a transparent layer with an actionable sidebar on a website. You can control who can provide feedback and see the sidebar on a page. Stakeholders and team members can point and click to add feedback onto a page right where they find an issue. Users can even annotate screenshots with design feedback if they wish. It’s simple to install and needs little to no training.

Integrated into your workflow

Fit BugHerd into your workflow seamlessly with a range of integrations. Send client feedback and bug reports to your existing project management, customer support, or another tool of choice.

The customer is always right

Nissan

The communication funnel of updates, bugs, and queries between Nissan’s Digital Marketing team and the agency’s authoring team was slow and out of date. The comms consisted of email trails, Jira tickets, WIP documents, and phone calls.

BugHerd streamlined their process by allowing them to request website changes that can be funneled, tagged, and tracked without clarifying the details. Daily updates on ticket progress gave them a high-level view of team and agency interactions and change request statuses. The time taken to report and fix issues has gone from days to minutes. (Read more)

Manifest

The process for Manifest to get context on bug reports and client feedback from a multitude of digital projects meant utilizing several platforms at the same time, such as Custom Clarizen ticketing functions, JIRA, LightHouse, Trello, and email.

BugHerd consolidated its documentation from multiple platforms into one central place. In turn, this reduced ongoing subscription costs and onboarding time for new starters to the process.

Manifest reduced their time spent on bug ticket management by 75%. They also reduced the average time required for user acceptance testing onboarding by over 80%. UAT onboarding materials decreased to one intro doc and a single training session. (Read more)

BugHerd in 1 minute

Free 14-day trial

Join 6,000+ other great companies in making feedback easy with BugHerd. Try it free for 14 days: nothing to pay and no credit card upfront. Choose a plan later when you’re ready.

Try BugHerd Free

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Article written by anthony

Author and founder of UX Movement. Creating a more humane world for users by teaching others how to practice UX the right way through principled design techniques.

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