Forms

The Trick to Writing Error Messages That Won’t Frustrate Users

Technology fails you when it tells you there’s a problem without telling you how to fix it. Error messages on forms often frustrate users because they do just this.

Most forms use the same error message for every field, no matter what input error is. Knowing that there’s something wrong with their input doesn’t help them fix the issue. Users experience a heavy cognitive load when they have to figure out how to resolve the invalid input.

Using the same error message that reads “invalid input” is generic, vague, and unhelpful. Error messages should help users solve errors, not leave them empty-handed.

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