by anthony on 03/17/15 at 8:36 am
No matter who you are, forgetting a password sometimes happens. That’s why most login forms offer a ‘Forgot Password’ link to reset the password. But the user flow of resetting a forgotten password isn’t as fast and helpful as it could be.
When users click the ‘Forgot Password’ link, they’re prompted to enter the email address they used to sign up. Then they’re told a link to reset their password was sent to their email account. And the flow ends there. Users are left to complete the rest of the task on their own.
The current user flow for resetting a forgotten password isn’t helpful enough. The user could get distracted during the task and forget about checking their email. They could also forget which email they typed in if they have accounts from many webmail providers.
Not only can they forget, but the user flow is slow. Users have to open up a new browser tab and type in their webmail provider’s URL to check their email. They shouldn’t have to do so much work to complete the last step in the process.
You can make this step faster for them by offering a ‘Check Email’ button at the end of the flow. The button should take them to their email account login page, so they don’t have to type it in. When they see the page, they can log in, check their email and reset their password right away. It’s faster than the current flow, and keeps users focused on completing the task.
The ‘Check Email’ button encourages users to complete the ‘Forgot Password’ task faster. Add it to your flow so that users can reset their password with ease. The faster they can recover their account, the faster they can log in and use your site.